We make it easy to get started. There is minimal disruption to you and your staff.
Step 1
We discuss with you the type of work you might need to outsource, such as
- daily back-office tasks and processes
- a staff position when you can’t find the knowledge worker you need
- backlog and clean-up work
- trainers and expert mentors who can transfer the institutional knowledge you need to groom young staff
- expert consultants who have extraordinary institutional knowledge to help with strategic needs
Step 2
You then provide us with the specifics of the job and the programs and management systems you use so that we can match you to the wahves that will best meet your needs.
Step 3
We work with your IT department to determine the connectivity requirements for remote access to your system. We then work with you and the wahve you hired to establish the remote connectivity. You provide your wahve with the login and password instructions to access your management system. You decide what access your wahves will have to your system.
Step 4
Since we match wahves to the specific skills you need, the only training they need is in your workflow. This typically takes three to five days.
The entire WAHVE process takes 3 to 4 weeks or less.
Minimal Disruption and Total Security
- Wahves connect remotely to access your management system in a secure environment.
- If voice related process, they act as extensions to your phone system.
- They perform requested work.
- There is no disruption to your daily operation.
- Data never leaves your system, preserving integrity and security.
- Daily status reports on work completed or uncompleted are tracked in your management system.
Our Quality Control
- All wahves are pre-screened and must pass comprehensive insurance content and E&O tests before hiring, and they are constantly evaluated once they are on board.
- Each wahve has a relationship manager who monitors the work.
- Relationship managers communicate with clients monthly for feedback and to gauge level of satisfaction.
- Clients receive a quarterly on-line Satisfaction Questionnaire which is reviewed by the relationship manager.